Join our Ski & Snowboard School supervisor team at Grand Targhee Resort and enjoy a cool, laid back resort vibe in the shadow of the majestic Teton Mountain range and the world’s greatest and most dependable SNOW!
Our supervisors are ‘player coaches’, meaning we all get to teach as well as supervise and coach instructor teams in a fun, close knit environment.
Job Title: Adult Program Supervisor
Department: Ski & Snowboard School
Reports To: Director of Ski & Snowboard School, Mark Hanson
Prepared Date: October 21, 2005
Revised Date: August 13, 2009
FLSA Status: Exempt/Salary
Employment Status: Full Time Seasonal
NOTE: This job description shall not be construed as a contract for employment.
Grand Targhee Resort is an at-will employer.
As a prerequisite to employment, a background check and credit report may be performed. SUMMARY
Oversee all adult lesson programs for all disciplines including alpine, snowboard and nordic, ensuring the success and proper execution of the Ski & Snowboard School products. Communicate with upper management and Director and act as a Targhee ambassador to guests and role model to staff around the resort. As a customer focused organization, a crucial part of each employee's job is to get and keep guests.
1. Understands and operates consistent with Grand Targhee Resort’s Vision, Mission, and Values.
2. Actively promote resort, the school and maintain positive guest relations at all times. In general, maintain and enhance the resorts’ guest focused culture.
3. Manage adult instructional staff including Program Coordinators: Hire, motivate, evaluate, direct, monitor and schedule staff to ensure adequate guidance & otherwise direct personnel resources to accomplish goals and objectives of our organization.
4. Assure that staff receives training, support, guidance, feedback and resources necessary to execute their roles. Be actively involved in staff training.
5. Monitor and evaluate and support department operations and activities to ensure successful execution of the areas of responsibility.
6. Teach Lessons and perform all duties of an instructor.
7. Maintain open communications with resort personnel and with staff as well as assist in every way possible toward a cooperative and successful operation of department and resort.
8. Actively support and engage guests and staff in promoting safe practices.
9. Maintain work schedules in compliance with regulations and authorities that have jurisdiction and to manage responsibilities in compliance with resort safety policies.
10. Maintain current status on legal issues and technological advances which impact industry as well as maintain awareness of scope and progress of competition.
11. Ability to delegate responsibility, motivate and lead direct reports, including assistant supervisors to achieve goals and objectives.
12. Understanding of corporate and resort specific policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Practice strong leadership and organizational skills
2. Scheduling for all adult programs, including alpine, nordic, and snowboarding.
3. Guest service focused.
4. Capable of writing reports and public speaking.
5. Execute monetary decisions within the targets of that plan.
6. Help in creating and maintaining the direction of the Ski & Snowboard School products.
7. Self-starter, able to work with little or no supervision.
8. Flexible working hours. Some job sharing may be required.
9. Assist with execution of races, special events, promotions, clinics & camps.
10. Coordinates BYU-I Program.
11. Other duties as assigned
RESPONSIBILITIES TO SAFETY:
1. Protect the safety of self, co-workers, and Grand Targhee Resort guests at all times.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.
6. Drive in accordance with the law and Grand Targhee Resort policies.
Responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises 35+ non- supervisory employees and one subordinate supervisor with direct reports. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must clearly demonstrate all skills and behaviors required to provide exemplary guest service.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university preferred but not required; or one to two years related experience and/or training; or equivalent combination of education and experience. Advanced skiing and/or snowboarding skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Manage staff communications in a professional manner.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be current member of PSIA/AASI and maintain appropriate certifications (PSIA/AASI/ACE).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, climb or balance, and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to be on skis/snowboard for extended periods of time in variable weather conditions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to extreme cold. The noise level in the work environment is usually moderate.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job