Children’s Ski & Ride School Program Supervisor

Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you’ll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you’re looking for a full career switch or an exciting weekend roll centrally stationed in the beautiful Sierra Nevada, you just found it.

NOTE:  This job description shall not be construed as a contract for employment.  Must be at least 18 years of age.  Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check.SUMMARY

The Ski & Ride School Supervisor is a member of the Sierra at Tahoe Ski & Ride School management team who is responsible for the overall quality of all on-snow ski and ride operations at the resort. This position will have a daily operational role working directly with the Ski & Ride School Children & Adult Program Managers, Director and our guests.

Duties and Responsibilities are (but not limited to):

1. On-Snow management and coaching of Pros to provide exceptional guest service.
2. Monitor business levels and maintain appropriate staffing levels.
3. Administer all instructor lesson assignments.
4. Finalize daily payroll.
5. Daily operations and lesson quality control.
6. Monitor daily lesson content checking for compliance utilizing The Learning Connection Model, communicate with Manager on observations noting potential opportunities for future staff development to provide a better guest experience.
7. Communicate & ensure that Pros are knowledgeable about all lesson product offerings while promoting teamwork of all Pro staff.
8. Drive Value for Guest relations.
9. Uphold safety standards within the department, be an advocate for all safety initiatives of the resort, to our guests and staff.
10. Daily Set-Up and Breakdown of all Ski & Ride School signage and fencing.
11. Maintain the physical appearance of the Ski & Ride School meeting areas.
12. Support Professional Development & Training within the Ski & Ride School.
13. Communicate with other departments to create an environment of support and trust that will benefit staff and guests.
14. Administrative duties as needed.
15. Available to instruct on an as needed basis.
16. Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
17. Meet service level objectives and department goals as set forth by immediate supervisor.
18. Flexible working hours.

RESPONSIBILITIES TO SAFETY
1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures.
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.

QUALIFICATIONS

1. 3 years minimum experience as an instructor – required.
2. PSIA/AASI Level 2 Certification – preferred
3. PSIA-AASI Childrens Specialist 1 – preferred
4. Leadership experience in a Snowsports School required.
5. Strong leadership skills and must work well in a team environment – required.
6. Must understand and deliver exceptional guest service – required.
7. Strong computer skills, Microsoft Outlook, Word, Excel and PowerPoint- required.
8. Must be able to work weekends and holidays throughout the season – required.
9. Must be able to work from January November – April required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (G.E.D.); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Resort certification on any necessary equipment.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb or balance.  The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to guest/employee interaction, moving mechanical parts and outside weather conditions.  The employee is occasionally exposed to high, precarious places. The noise level in the workplace is usually moderate.