Website Heavenly Mountain Resort

Ski & Ride School Location Manager

Shift Type:  Winter Seasonal 2022/2023

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development program, and wellness benefits to fuel your success.

Join us to create your Experience of a Lifetime!

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Seasonal Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Job Summary:

The Heavenly Location Manager role leads the designated base location of the Ski and Ride School, and works closely with other SRS Leadership to ensure effective day-to-day and season-long operations with respect to employee and guest safety, exemplary guest service and financial accountability.  They will have a detailed overview of their location and how it interconnects with other resort departments.

Leadership Duties:

  • Collaborate with the Skier Services Director, Senior Managers, all SRS Leadership and other departments to support and achieve safety, guest-service, and financial targets of the location and the overall Ski & Ride School.
  • Be a leader of the SRS Leadership staff, exhibiting strong communication skills and a confident and approachable presence.
  • Be actively involved with the development and growth of the supervisory and coaching teams.
  • Ensure consistency of supervisor actions, consistency of EOS reviews, adherence to SOP’s, and guest service standards not just in their location but across the entire Ski and Ride School.
  • Drive talent/employee development by providing leadership opportunities and demonstrating exceptional coaching, feedback and recording skills in relation to employee on snow observations.

Essential Job Responsibilities: 

  • Support and model the Company’s mission and foundational values.
  • Be a champion of safety: Educate staff on SRS Safety Business Plans and other Company safety policies, including SAFARI entries.
  • When incidents do occur, comply with processes such as flash report, Enablon, and Incident Reviews.
  • Work with the SRS Scheduling specialist to ensure and be accountable for the accurate scheduling of coaches to cover projected business levels and avoid turning guests away due to a lack of staff.
  • Ensure timely and accurate (daily) payment of coaches using the digital timecard process.
  • Resolve any service issues regarding external and internal guests promptly.
  • Develop the Ski and Ride School team through observation of lessons, employee recognition and team building events.
  • Ensure supervisors conduct on snow observations and track completion and coach feedback on a weekly basis.
  • Monitor the quality of the guest experience on a daily basis and provide constructive feedback to coaches (and other departments when necessary) to help improve performance.
  • Monitor the financial performance of the base location and make adjustments as necessary.
  • Build positive relationships within the Ski and Ride School and with other departments both on and off the mountain.
  • Be proactive working with other departments and set clear expectations with coaches regrading job sharing and other essential resort guest service functions.
  • Communicate observations (both positive and negative and solutions if appropriate) to Senior Managers and the Director of Skier Services.
  • Model and provide leadership opportunities consistent with Vail Resorts commitment to talent and employee development.
  • Other duties as assigned.

Requirements: 

  • High School Diploma.
  • Ability to read/write and communicate in English.
  • A minimum of 3 years of supervisory experience working for a Ski and Ride School.
  • A minimum of PSIA-AASI level II certification (preferably level III).
  • Proficiency with MS Office.
  • Exceptional guest service skills.
  • Exceptional organizational skills.
  • The ability to work well in a team.

Preferred skills:

  • Proficiency with RPOS.
  • The ability to communicate in Spanish.

Apply Here: https://jobs.vailresortscareers.com/heavenly/job/Heavenly-Ski-&-Ride-School-Training-Manager-CA/929344900/

The budgeted range starts at TBD.  Actual pay will be adjusted based on experience.

To apply for this job please visit jobs.vailresortscareers.com.