Website Seven Springs Mountain Resort

Ski & Ride School Senior Manager

Location:

  • Seven Springs Mountain Resort
  • Champion, PA

Type of Job: 

  • Full-time
  • 10 months

Job Summary:

The Ski and Ride School Senior Manager oversees and is responsible for the overall guest experience of the Ski and Ride School (SRS) at Seven Springs Mountain Resort. This is achieved through the leadership of our Ski and Ride School staff and monitoring the quality of our overall Ski and Ride School experience to ensure exceptional guest experience, alignment with our resort and company goals, financial success, and the development of our future products and programs.

Job Responsibilities:

  • Lead the SRS team in hiring efforts, professional development of all employees and direct oversight of SRS adult & children’s programs including child care
  • Provide feedback and connect employees with appropriate training, growth and leadership opportunities
  • Hold a high standard of operation and guest service while monitoring quality of overall SRS products to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, the development of future products/programs
  • Financial management of all operations, including budget and product development
  • Provide guidance to Skier Services Director on approach, processes and metrics to maximize profitability
  • Create and implement an operations plan to manage the SRS business which includes consideration of SRS revenue opportunities, labor ratios management, expense control and the quality guest experience
  • Work with Skier Services Director and Supervisors to ensure responsibility for the quality of products and services for the guests
  • Work with Sr. Managers across departments to support and achieve quality, financial, and safety targets
  • Provide guidance for training to create and implement a plan and monitor the quality of training
  • Communicate effectively across department to ensure staff training matches the intended outcomes and program coordination is smooth with all operating groups
  • Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, temporary background checks, emergency evacuation and lightning procedures
  • Know and model the school teaching system and guest service guidelines and be prepared to lead clinics and teach the public when necessary
  • Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations including ISIA, PSIA/AASI
  • Effectively communicate with staff, co-workers, leaders, and guests
  • Other duties as assigned

Salary and Benefits:

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Apply here: https://jobs.vailresortscareers.com/Seven%20Springs/job/Champion-Ski-School-Manager%2C-Seven-Springs-PA-15622/896941600/

Contact Morgan Riley at with any questions.