Website Stowe, VT

Ski School Supervisor

The Ski and Ride School Supervisor is responsible for the daily guest and employee experience by leading the resort priorities and modeling our company’s values. This is achieved through the focus on quality control. Guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties. They will supervise operations of Ski and Ride School programs, indoor and outdoor facilities, teaching areas, and will oversee daily staffing and lesson assignments. This position will work with the ski and ride School Senior manager, manager, and Administrative Assistants as well as other resort departments to ensure seamless and efficient management of the school for all stakeholders.

Essential Job Responsibilities:

  • Utilize available resources to monitor and maintain the quality of the teaching standards of our Instructors.
  • Manage staffing levels to daily guest reservations and labor margins.
  • Monitor and review employee performance with other supervisors and individual instructors on a regular basis.
  • Work with the Senior Manager and Managers to support and achieve Guest Experience targets for the success of the overall Ski & Ride School.
  • Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
  • Understand, lead and model safety standards within the department.
  • Ensure Instructors are knowledgeable about our product lines, company policies and procedures, and work schedules.
  • Establish and review mutual seasonal goals and performance objectives with each instructor, providing feedback and coaching.
  • Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
  • Understand, lead and model the Company’s mission, vision and values.
  • Teach guests as necessary.
  • Other duties as assigned.

Job Requirements:

  • High school diploma or equivalent
  • 1- 3 years working in a Ski & Snowboard School
  • N/A
  • PSIA-AASI Level Certification
  • Microsoft Office Suite Proficiency
  • Fluent verbal and written communication in English
  • Excellent communication and guest service skills
  • Able to work with and build teams
  • Strong understanding of teaching and instructing fundamentals
  • Current with PSIA/AASI or equivalent
  • Flexible and adaptable to a changing environment
  • Must be able to work Weekends and Holidays
  • College degree and/or experience in a related field
  • Significant supervisory experience
  • 1 year of supervisory level experience
  • Experience working with Children

Other Requirements

  • Ability to ski/ride a variety of terrain and conditions to move around the mountain and demonstrate appropriate skills/movements to instructors and guests.
  • Train staff and teach public when appropriate.
  • No hazardous materials but noise exposure to snowmaking and grooming equipment
  • Appropriate alpine ski or snowboard equipment that includes clothing, boots, bindings, skis or board, radio, computer, phone, fax, race equipment, video and photographic equipment
  • Required to work as needed, including holidays, weekends and some evenings.


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