Interski 2023: Zoe Mavis on People Skills
Held every four years, Interski is an international event that brings together top snowsports instructors from more than 40 countries. The PSIA-AASI National Team attends to present their latest teaching techniques and get insight into new ideas to bring back home to members. The discussions that take place at the event help PSIA-AASI refine its approach to training instructors and improving the guest experience.
Here, PSIA Alpine Team member Zoe Mavis provides a preview of what the team will present at Interski 2023 in Levi, Finland, March 26 through March 31.
What are you most excited about in anticipation of Interski 2023?
I’m excited to travel with the team and experience a different country and culture together. I can’t wait to meet ski pros from all over the world!
Whether on-snow or indoors, what are you presenting, and how does that complement the team presentation?
I’ll share our approach to people skills and how we as a country assess and train them. We’ve had some great opportunities with our alignment initiative to build a comprehensive structure for our membership to better understand how instructor behavior impacts trust in a lesson, and I’m looking forward to sharing our approach with other countries.
What are you most interested in learning from the other countries and their presentations?
I’m most excited to hear the other countries teaching theories and how people skills fit into their process.
What does the Interski 2023 theme, “The Guest Experience is Everything,” mean to you and PSIA-AASI’s approach to snowsports instruction?
I think it is an amazing theme. For a long time PSIA-AASI has used a student centered model. One thing we do well is to focus on adapting our students’ experiences in a lesson to meet their needs. A versatile approach is a huge contributor to creating a positive guest experience.